Sometimes great customer service only needs to be easy and familiar | THE SMALL BUSINESS BLOG
That doesn’t mean that you have to offer the lowest prices and the best service to succeed. It is important to point out that whilst customers are looking for competitive prices many are not willing to sacrifice service over price. I wrote about this on my blog a while ago where I talked about an article on mycustomer.com, where Right Now CEO Greg Gianforte quoted an interesting poll from Harris Interactive:
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